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Should you have any questions and or issues with our products, please fill out the Contact Support Form or send an email to our Service Desk describing your problem. You can also use Live Chat (when available) to talk to our support team instantly.

Frequently Asked Questions


Some of the most frequently asked question are answered here. For installation instructions and help using different features of iConstruct programs please refer to the User Guide.

User Guide

Open Navisworks®, then select the iConstruct tab in the ribbon. Click on the Licensing button, enter your License code in the registration window and select Activate. For activation the license you need to have internet connection.

When using a cloud license, closing Navisworks® will automatically return the iConstruct license seat. However, you may wish to continue using Navisworks® whilst making your license available to others. To manually release a license, go to the iConstruct tab in the ribbon. Click on the Licensing button, select Deactivate in the iConstruct Registration Window.

Go to iConstruct tab in the ribbon and select the Licensing icon. Click on the Info button in the registration window.

You might notice some missing tools from the menu after changing the profile or updating the software. iConstruct offers you to manage visible modules in your profile by checking/unchecking them in the Security Settings. Go to the bottom of the iConstruct menu, click on the cog icon (Security Setting), click OK and check relevant modules.

If you can’t find BIMflow application under your programs in Start menu, please go to the following location on your computer and launch BIMflow.

“C:\Program Files\Autodesk\Navisworks Manage 2020\Dependencies\iConstruct.Client.Startup.exe”

Change in model structure, data or even location are the normal cause for a BIMflow to stop working when no changes have been made to the BIMflow. Data can be checked during a BIMflow using the ‘WriteLine’ activity to display data in the progress window.

This indicates Navisworks® has reached the limitation of your system RAM. A workaround for this error is to process smaller sections of the model or even use ReConstruct to cut the model into a size able to be processed.

Properties can be applied at many different levels in a model (Object or Group) however most models will have data applied at either the last level or the group directly above. If your data isn’t appearing, check levels above or below in the selection tree.

Online Demonstration

We offer one-on-one online demonstrations of our product which has over 40+ features. These are done per request and takes about an hour to review the main features or topics that pertain to your business objectives.

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